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BSL/English Interpreters in NHS Services

If you need a BSL/English interpreter when accessing NHS services, there are different options depending on the type of appointment or situation.

These include face-to-face interpreting and online interpreting (Video Remote Interpreting - VRI).

This guidance applies to NHS services such as:

  • GP surgeries
  • Hospitals
  • Dentists
  • Opticians
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  • Face-to-Face Interpreting

    Face-to-face interpreting means the interpreter is physically present with you during your appointment.
    Suitable for
    • Appointments inside NHS buildings.
    • Planned appointments.
    Benefits
    • You can move around the room naturally during your appointment.
    • You can request the same interpreter for follow-up appointments, helping to provide continuity and familiarity.
    Things to consider
    • Face-to-face interpreting does not require Wi-Fi.
    • Interpreter availability may be limited, especially at short notice.
    • Appointments may have time limits depending on the booking.

    Online Interpreting (Video Remote Interpreting – VRI)

    Online interpreting uses a BSL/English interpreter connected through video.

    This service may be accessed through Contact Scotland BSL or by NHS services using Video Remote Interpreting (VRI).

    Suitable for
    • Emergency departments (A&E).
    • Situations where a face-to-face interpreter is not available.
    • Remote or online appointments.
    Benefits
    • Greater interpreter availability.
    • No fixed appointment time limit (where the service allows).
    • Faster access to an interpreter.
    • Can be used from different locations.
    Things to consider
    • A reliable Wi-Fi or internet connection is required.
    • You will need to remain visible on screen so the interpreter can clearly see your signing.
    • You may have a different interpreter for each appointment.

    Which option is right for me?

    The most suitable interpreting option depends on:

    • The type of NHS appointment.
    • Whether the appointment is planned or an emergency.
    • Interpreter availability.
    • The technology available.
    • Your communication preferences.

    If you are unsure, ask the NHS service which interpreting options are available before your appointment.

    • Contact

    James Barnes-Miller
    BSL Equality and Inclusion Officer

    Email: james.barnes-miller@bda.org.uk

    Text: 07814 675589

    FaceTime / WhatsApp: 07814 675589