Local Authority Plans

Authority Plans

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Local Authority Plans

Council Area	Link to BSL version	Link to Plan
Aberdeen City		Plan Document
Aberdeenshire		Plan Document
Angus		Plan Document
Argyll & Bute		Plan Document
Clackmannanshire	TBC	TBC
Comhairle nan Eilean Siar		Plan Document
Dumfries and Galloway		Plan Document
Dundee City		Plan Document

Council Area	Link to BSL version	Link to Plan
East Ayrshire		Plan Document
East Dunbartonshire		Plan Document
East Lothian		Plan Document
East Renfrewshire		Plan Document
Edinburgh City		Plan Document
Falkirk		Plan Document
Fife		Plan Document
Glasgow		Plan Document
Highland		Plan Document

Council Area	Link to BSL version	Link to Plan
Inverclyde		Plan Document

Council Area	Link to BSL version	Link to Plan
Midlothian		Plan Document
Moray		Plan Document
North Ayrshire		Plan Document
North Lanarkshire		Plan Document
Orkney Islands		Plan Document
Perth & Kinross		Plan Document

Council Area	Link to BSL version	Link to Plan
Renfrewshire		Plan Document
Scottish Borders		Plan Document
Shetland Islands		Plan Document
South Ayrshire		Plan Document
South Lanarkshire		Plan Document
Stirling		Plan Document

Council Area	Link to BSL version	Link to Plan
West Dunbartonshire		Plan Document
West Lothian		Plan Document

Council Area	Contact Information	Complaints/Compliments
Aberdeen City	Baldeep McGarry 01224 523039 bmcgarry@aberdeencity.gov.uk	Complaints www.aberdeencity.gov.uk/services/have-your-say/make-complaint Compliments www.aberdeencity.gov.uk/services/have-your-say/feedback-and-complaints/your-views-and-suggestions
Aberdeenshire	Jane Wilkinson 01467 537878 jane.wilkinson@aberdeenshire.gov.uk	Complaints https://online.aberdeenshire.gov.uk/haveyoursay/ Compliments https://online.aberdeenshire.gov.uk/haveyoursay/
Angus	Doreen Phillips 01241 465405 Phillipsd@angus.gov.uk	Complaints https://www.angus.gov.uk/council_and_democracy/complaints_and_comments/make_a_complaint_about_our_services Compliments https://www.angus.gov.uk/council_and_democracy/complaints_and_comments/comments_compliments_and_suggestions
Argyll & Bute	Jane Fowler 01546 604466 Jane.Fowler@argyll-bute.gov.uk	Complaints https://www.argyll-bute.gov.uk/my-council/complaints Compliments https://www.argyll-bute.gov.uk/form/send-us-a-comment-or-compliment
Edinburgh City	Eleanor Cunningham 0131 553 8220 eleanor.cunningham@edinburgh.gov.uk	Complaints https://www.edinburgh.gov.uk/contact-us/comments-complaints Compliments https://www.edinburgh.gov.uk/contact-us/comments-complaints
Clackmannanshire	Cherie Jarvie 01259 450000 equalities@clacks.gov.uk	Complaints https://www.clacks.gov.uk/council/commentsandcomplaints/ Compliments https://www.clacks.gov.uk/council/commentsandcomplaints/
Dumfries and Galloway	Linsey Little 01387 260047 linsey.little@dumgal.gov.uk	Complaints https://dumgal.gov.uk/complaints Compliments https://dumgal.gov.uk/article/21432/Make-a-comment-or-compliment
Dundee City	Ross Craig 01382 307482 ross.craig@dundeecity.gov.uk	Complaints https://my.dundeecity.gov.uk/service/Enquiry_Suggestion_Compliment_Complaint Compliments https://my.dundeecity.gov.uk/service/Enquiry_Suggestion_Compliment_Complaint
East Ayrshire	Alyia Zaheed 01563 576244 alyia.zaheed@east-ayrshire.gov.uk	Complaints https://www.east-ayrshire.gov.uk/CouncilAndGovernment/Contact-us/Complaintsprocedure/Commentssuggestionsandcomplaints.aspx Compliments https://www.east-ayrshire.gov.uk/CouncilAndGovernment/Contact-us/Complaintsprocedure/Commentssuggestionsandcomplaints.aspx
East Dunbartonshire	Pamela Campbell 0300 1234510 Pamela.Campbell@eastdunbarton.gov.uk	Complaints https://www.eastdunbarton.gov.uk/council/comments-and-complaints Compliments https://www.eastdunbarton.gov.uk/council/comments-suggestions-and-compliments
East Lothian	Linda Alexander 01620 827134 lalexander@eastlothian.gov.uk	Complaints https://www.eastlothian.gov.uk/info/210560/your_council/12166/comments_complaints_and_compliments Compliments https://www.eastlothian.gov.uk/info/210560/your_council/12166/comments_complaints_and_compliments
East Renfrewshire	Farkhanda Chaudhry 01415 778 454 Farkhanda.Chaudhry@eastrenfrewshire.gov.uk	Complaints https://www.eastrenfrewshire.gov.uk/make-a-complaint Compliments https://www.eastrenfrewshire.gov.uk/give-a-compliment
Falkirk	Natalie McKechnie 01324 590 875 Natalie.McKechnie@falkirk.gov.uk	Complaints https://www.falkirk.gov.uk/contact-us/complaints/
Fife	Connie Sims 03451 555 555 Ext 44 69 05 Connie.Sims@fife.gov.uk.	Complaints https://www.fife.gov.uk/kb/docs/articles/have-your-say2/make-a-complaint Compliments https://www.fife.gov.uk/kb/docs/articles/have-your-say2/feedback
Glasgow	Cormac Quinn 0141 287 0411 cormac.quinn@glasgow.gov.uk BSL@glasgow.gov.uk	Complaints https://www.glasgow.gov.uk/contactus Compliments https://www.glasgow.gov.uk/contactus
Highland	Helen Ross 01408 635215 helen.ross@highland.gov.uk	Complaints https://www.highland.gov.uk/info/670/consultations_complaints_and_compliments/368/make_a_complaint Compliments https://www.highland.gov.uk/info/670/consultations_complaints_and_compliments/372/make_a_comment_or_compliment
Inverclyde	Karen Barclay The Corporate Policy Team 01475 717171 karen.barclay@inverclyde.gov.uk corporatepolicy@inverclyde.gov.uk	Complaints https://www.inverclyde.gov.uk/council-and-government/complaint Compliments https://www.inverclyde.gov.uk/forms/ShowForm.asp?fm_fid=262
Midlothian	Lesley Crozier 0131 271 3658 Lesley.Crozier@midlothian.gov.uk	Complaints https://www.midlothian.gov.uk/info/670/have_your_say/316/complaints_compliments_and_comments Compliments https://www.midlothian.gov.uk/info/670/have_your_say/316/complaints_compliments_and_comments
Moray	Emma Armit 07500 973 640 equalities@moray.gov.uk	Complaints http://www.moray.gov.uk/moray_standard/page_1379.html Compliments https://online.moray.gov.uk/form/auto/general_enquiries_ext
Comhairle nan Eilean Siar	Carmen MacDonald 01851 822609 Ext 211369 carmen.macdonald@cne-siar.gov.uk	Complaints https://www.cne-siar.gov.uk/council-and-committees/have-your-say/complaints Compliments https://eileansiar-self.achieveservice.com/AchieveForms
North Ayrshire	Andrew Hale 0129 324 148 AndrewHale@north-ayrshire.gov.uk	Complaints https://www.north-ayrshire.gov.uk/council-voting-elections/complaints-and-feedback/make-a-complaint Compliments https://www.portal.north-ayrshire.gov.uk/site/portal/redirected/nac_compliment
North Lanarkshire	Audrey Cameron 01236 812 851 CameronAu@northlan.gov.uk	Complaints https://www.northlanarkshire.gov.uk/your-council/complaints-and-feedback/make-complaint Compliments https://www.northlanarkshire.gov.uk/your-council/complaints-and-feedback/make-compliment-or-comment
Orkney Islands	Emma Chattington 01856 873535 ext 2155 Emma.Chattington@orkney.gov.uk	Complaints https://www.orkney.gov.uk/your-council/complaints-compliments-and-feedback/ Compliments https://www.orkney.gov.uk/your-council/complaints-compliments-and-feedback/
Perth & Kinross	David McPhee 01738 475000 DFMcPhee@pkc.gov.uk equalities@pkc.gov.uk	Complaints https://www.pkc.gov.uk/complaints Compliments https://www.pkc.gov.uk/contactus
Renfrewshire	BSL Plan 07483 946613 bslplan@renfrewshire.gov.uk communityplanning@renfrewshire.gov.uk	Complaints https://www.renfrewshire.gov.uk/complaints Compliments https://myaccount.renfrewshire.gov.uk/Forms/Contact Us
Scottish Borders	Janice Robertson 01835 824000 jrobertson@scotborders.gov.uk	Complaints https://www.scotborders.gov.uk/info/20016/have_your_say/155/make_a_complaint Compliments https://www.scotborders.gov.uk/info/20016/have_your_say/479/comments_suggestions_and_compliments
Shetland Islands	Hannah Chapman 01595 744153 Hannah.Chapman@shetland.gov.uk	Complaints https://www.shetland.gov.uk/contact-us/make-complaint
South Ayrshire	Elizabeth Dougall Elizabeth.Dougall@south-ayrshire.gov.uk	Complaints https://www.south-ayrshire.gov.uk/complaints Compliments https://my.south-ayrshire.gov.uk/article/30695/Make-a-general-query-or-compliment-us
South Lanarkshire	Alyson Bell 01698 454143 Alyson.bell@southlanarkshire.gov.uk	Complaints https://www.southlanarkshire.gov.uk/info/200170/comments_complaints_and_consultations/579/comments_compliments_and_complaints_procedure/3 Compliments https://www.southlanarkshire.gov.uk/info/200170/comments_complaints_and_consultations/579/comments_compliments_and_complaints_procedure
Stirling	Lisa Hanley 01786 233028 hanleyl@stirling.gov.uk	Complaints https://www.stirling.gov.uk/contact/make-a-complaint/ Compliments https://www.stirling.gov.uk/contact/say-thanks
West Dunbartonshire	Ricardo Rea 01389 737198 Ricardo.Rea@west-dunbarton.gov.uk	Complaints https://www.west-dunbarton.gov.uk/council/complaints-and-feedback/complaints-procedure/ Compliments https://www.west-dunbarton.gov.uk/council/complaints-and-feedback/citizen-feedback/
West Lothian	Pamela Roccio 01506 282731 Pamela.Roccio@westlothian.gov.uk	Complaints https://www.westlothian.gov.uk/complaints

NHS Plans

NHS Area	Link to BSL version	Link to Plan
NHS Ayrshire & Arran		Plan Document
NHS Borders	TBC	TBC
NHS Dumfries & Galloway		Plan Document

NHS Area	Link to BSL version	Link to Plan
NHS Eileanan Siar Western Isles	TBC	Plan Document
NHS Fife		Plan Document
NHS Forth Valley		Plan Document
NHS Grampian		Plan Document
NHS Greater Glasgow & Clyde		Plan Document
NHS Highland		Plan Document

NHS Area	Link to BSL version	Link to Plan
NHS Lothian		Plan Document
NHS Lanarkshire		Plan Document

NHS Area	Link to BSL version	Link to Plan
NHS Orkney		Plan Document

NHS Area	Link to BSL version	Link to Plan
NHS Shetland		Plan Document
NHS Tayside		Plan Document

NHS Area	Contact Information	Complaints/Compliments
NHS Ayrshire & Arran	Elaine Savory elaine.savory@aapct.scot.nhs.uk	Complaints https://www.nhsaaa.net/get-involved/feedback-complaints/ Compliments https://www.nhsaaa.net/get-involved/feedback/
NHS Borders	Sarah Downie Sarah.Downie@nhs.scot	Complaints http://www.nhsborders.scot.nhs.uk/feedback-and-complaints/ Compliments http://www.nhsborders.scot.nhs.uk/feedback-and-complaints/
NHS Dumfries and Galloway	Lynsey Fitzpatrick lynsey.fitzpatrick@nhs.scot	Complaints https://www.nhsdg.co.uk/how-did-we-do/ Compliments https://www.nhsdg.co.uk/how-did-we-do/
NHS Eileanan Siar	Mr Murdo Macleod Murdo.Macleod@nhs.scot	Complaints https://www.wihb.scot.nhs.uk/get-involved/complaints/ Compliments https://www.wihb.scot.nhs.uk/comments-and-suggestions/
NHS Fife	Isla Bumba isla.bumba@nhs.scot	Complaints https://www.nhsfife.org/get-involved/feedback-and-complaints/ Compliments https://www.nhsfife.org/get-involved/feedback-and-complaints/providing-feedback/
NHS Forth Valley	Stacey Goulay stacey.gourlay@nhs.scot	Complaints https://nhsforthvalley.com/contact-us/compliments-and-complaints/ Compliments https://nhsforthvalley.com/contact-us/feedbacksuggestion-form/
NHS Grampian	Roda Bird roda.bird@nhs.scot	Complaints https://www.nhsgrampian.org/about-us/contact-us/feedback-and-complaints/ Compliments https://www.nhsgrampian.org/about-us/contact-us/feedback-and-complaints
NHS GGC	Paul Hull Paul.Hull@nhs.scot	Complaints https://www.nhsggc.scot/contact-us/complaints/ Compliments https://www.nhsggc.scot/contact-us/get-involved/share-your-feedback/
NHS Highland	Naomi Watson naomi.watson3@nhs.scot	Complaints https://www.nhshighland.scot.nhs.uk/contact-us/contact-the-feedback-team/ Compliments https://www.nhshighland.scot.nhs.uk/feedback/Pages/welcome.aspx
NHS Lanarkshire	Hina Sheikh hina.sheikh@lanarkshire.scot.nhs.uk	Complaints https://www.nhslanarkshire.scot.nhs.uk/complaints/ Compliments https://www.nhslanarkshire.scot.nhs.uk/feedback/
NHS Lothian	Rakiya Suleiman Rakiya.Suleiman@nhslothian.scot.nhs.uk Laura Hutchinson laura.hutchison5@nhslothian.scot.nhs.uk	Complaints https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx Compliments https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/GiveACompliment.aspx
NHS Orkney	Jarrard O'Brien jarrard.obrien@nhs.scot	Complaints https://www.ohb.scot.nhs.uk/making-complaint Compliments https://www.ohb.scot.nhs.uk/feedback-involvement
NHS Shetland	Lorraine Allinson lorraine.allinson@nhs.scot	Complaints https://www.nhsshetland.scot/rights/patient-feedback-complaints/3 Compliments https://www.nhsshetland.scot/rights/patient-feedback-complaints
NHS Tayside	Deborah Dougall deborah.dougall@nhs.scot	Complaints https://www.nhstayside.scot.nhs.uk/YourRights/CommentsConcernsandComplaints/index.htm Compliments https://www.nhstayside.scot.nhs.uk/GoingToHospital/GiveUsFeedback/index.htm
NHS 24	Brigitte Cosford brigitte.cosford@nhs24.scot.nhs.uk	Complaints https://www.nhs24.scot/contact-us/feedback/ Compliments https://www.nhs24.scot/contact-us/feedback/

College and University Plans

Educational Institution	Link to BSL version	Link to Plan
University of Aberdeen		Plan Document
Abertay University		Plan Document
Ayrshire College		Plan Document
Borders College		Plan Document
Dumfries and Galloway College		Plan Document
University of Dundee		Plan Document
Dundee and Angus College		Plan Document

Educational Institution	Link to BSL version	Link to Plan
Edinburgh College		Plan Document
University of Edinburgh		Plan Document
Edinburgh Napier		Plan Document
University of Glasgow		Plan Document
Glasgow Caledonian University		Plan Document
Heriot Watt University		Plan Document
University of the Highlands and Islands		Plan Document
Fife College		Plan Document
Forth Valley College		Plan Document
City of Glasgow College		Plan Document
Glasgow Clyde College		Plan Document
Glasgow Kelvin College	TBC	Plan Document
Glasgow School of Art		Plan Document

Educational Institution	Link to BSL version	Link to Plan
New College Lanarkshire		Plan Document
Newbattle Abbey College	TBC	TBC
North East Scotland College		Plan Document
Open University in Scotland		Plan Document

Educational Institution	Link to BSL version	Link to Plan
Queen Margaret University		Plan Document
Robert Gordon University		Plan Document
Royal Conservatoire of Scotland		Plan Document
South Lanarkshire College		Plan Document
SRUC		Plan Document
St Andrews University		Plan Document
Strathclyde University	TBC	TBCPlan Document
University of Stirling		Plan Document

Educational Institution	Link to BSL version	Link to Plan
West College Scotland	TBC	TBC
West Lothian College	TBC	Plan Document
University of the West of Scotland		Plan Document

Educational Institution	Name and Role	Contact Information
University of Aberdeen	Janine Chalmers Equality and Diversity Advisor	janine.chalmers@abdn.ac.uk 01224 273883
Abertay University	James Nicholson Director of Student Services	j.nicholson@abertay.ac.uk 01382 308094
Ayrshire College	Doreen Wales Head of Inclusive Learning	doreen.wales@ayrshire.ac.uk 01563 523501 ext. 5356
Borders College	Clare Nairn Head of Student Services	cnairn@borderscollege.ac.uk 01896 662562
City of Glasgow College	Scott Harrison	Scott.Harrison@cityofglasgowcollege.ac.uk
Dumfries and Galloway College	Sue Livermore Equality and Diversity Officer	livermores@dumgal.ac.uk 01387 734258 ext. 4258
University of Dundee	Shirley Hill Disability Services Manager	s.hill@dundee.ac.uk 01382 385407
Dundee and Angus College	Sarah Thom Student Services Manager	s.thom@dundeeandangus.ac.uk 01241 432705 / 01382 834940
Edinburgh College	Bethany Parsons Equalities Officer	Bethany.Parsons@edinburghcollege.ac.uk
Edinburgh Napier University	Heather Armstrong	H.Armstrong@napier.ac.uk
University of Edinburgh	Alison Hendry BSL Development Officer	bsl.plan@ed.ac.uk
Fife College	Michelle Sweeney Inclusion Manager	michellesweeney@fife.ac.uk 01592 223 165 ext. 3165
Forth Valley College	Anna Vogt	anna.vogt@forthvalley.ac.uk 01324 403113
Glasgow Caledonian University	Adrian Lui Equality and Diversity Advisor	a.lui@gcu.ac.uk 0141 273 1356
Glasgow Clyde College	Caroline Hutchison	chutchison@glasgowclyde.ac.uk
Glasgow Kelvin College	Patricia Currie Equality, Diversity and Inclusion Manager	pcurrie@glasgowkelvin.ac.uk
Glasgow School of Art	Scott Parsons Director of Strategy and Marketing	s.parsons@gsa.ac.uk 0141 566 1440
University of Glasgow	Mhairi Taylor Equality and Diversity Manager	mhairi.taylor@glasgow.ac.uk 0141 330 4714
Heriot Watt University	Sharan Virdee Equality and Diversity Adviser	equality@hw.ac.uk
University of the Highlands and Islands	Lyndsay Sutherland	Lyndsay.Sutherland@uhi.ac.uk
New College Lanarkshire	Gayle Gallacher Educational Support Manager	gayle.gallacher@nclan.ac.uk 01698 232292
Newbattle Abbey College	Cheryl Robson Equalities Officer	CherylRobson@newbattleabbeycollege.ac.uk 0131 663 1921
North East Scotland College	Alesia Du Plessis Director of Learning	a.duplessis@nescol.ac.uk
Open University in Scotland	Ebony Carberry Strategy Manager	ebony.carberry@open.ac.uk
Queen Margaret University	Jessica Lindohf	JLindohf@qmu.ac.uk
Robert Gordon University	Annette Davidson Inclusion Manager	a.davidson@rgu.ac.uk 01224 262142
Royal Conservatoire of Scotland	Roz Caplan Equality and Diversity Officer Rita McDade Sign Language Interpreter Coordinator	r.caplan@rcs.ac.uk r.mcdade@rcs.ac.uk
Scotland’s Rural College	Fiona Thomson Equality, Diversity and Inclusion Lead	fiona.thomson@sruc.ac.uk
South Lanarkshire College	Pauline Heeley Curriculum Manager Learning Development	pauline.heeley@slc.ac.uk 01355 807334
University of St Andrews	Suhki Bains Head of Equality and Diversity	diversity@st-andrews.ac.uk
University of Stirling	Moray Nichol Corporate Governance and Policy Manager	moray.nichol@stir.ac.uk
University of Strathclyde	Ann Duncan Head of Service, Disability and Wellbeing Service Annie McLaughlin Equality and Diversity Manager	disability-wellbeing@strath.ac.uk annie.mclaughlin@strath.ac.uk
University of the West of Scotland	Marla Baird Equality, Diversity and Inclusion Coordinator	marla.baird@uws.ac.uk 0141 848 3293 ext. 3293
West College Scotland	Cathy MacNab Director of Quality, Learning and Teaching	cathy.macnab@wcs.ac.uk
West Lothian College	Beth Brownlee Head of quality, Student Support and Learning Resources Lorna Jenkins Access and Support Service Leader	BBrownlee@west-lothian.ac.uk LJenkins@west-lothian.ac.uk

Other Public Body Plans

Other Public Bodies

Public Body	Link to BSL version	Link to Plan
Revenue Scotland	TBC	TBC
Keeper of the Registers of Scotland	TBC	TBC
National Records of Scotland	TBC	TBC
Scottish Courts and Tribunals Service		Plan Document
OSCR	TBC	TBC
Scottish Children's Reporter Administration		Plan Document
Scottish Parliament		Plan Document
Historic Environment Scotland (HES)		Plan Document
Food Standards Scotland	TBC	TBC
Children and Young People's Commissioner Scotland		Plan Document

Political Parties

Political Parties

Party	MSP Responsible	Website
Scottish National Party	Deputy First Minister (BSL Portfolio): Kate Forbes MSP: DFMCSEG@gov.scot	https://www.snp.org/
Scottish Labour	Shadow Cabinet Secretary for Social Justice and Social Security, and Equalities: Paul O’Kane MSP Paul.O'Kane.msp@parliament.scot	https://scottishlabour.org.uk/
Scottish Conservatives	Shadow Minister for Equalities: Tess White MSP Tess.White.msp@parliament.scot	http://www.scottishconservatives.com/
Scottish Liberal Democrats	Women and Equalities and Scotland Spokesperson: Christine Jardine MSP christine.jardine.mp@parliament.uk	https://www.scotlibdems.org.uk/
Scottish Green Party	Justice, Equalities, Social Justice and Human Rights spokesperson: Maggie Chapman MSP Maggie.Chapman.msp@parliament.scot	https://greens.scot/

BSL Progress Report 2021

Scottish Government
St. Andrew's House, Regent Road, Edinburgh
ceu@gov.scot
0300 244 4000

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Local Authority Plans

NHS Plans

College and University Plans

Other Public Body Plans

Political Parties