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Transport BSL users will have safe, fair and inclusive access to public transport and the systems that support all transport use in Scotland

By 2020

Scottish Ministers will

50

Ensure that transport users, including BSL users, can participate in the on-going feedback process of the ‘Going Further: Scotland’s Accessible Travel Framework’.

51

Research technological solutions for providing accessible information in transport hubs (for example train stations, airports etc.)

52

Create guidance for passengers who use BSL on how to contact transport providers when things go wrong on a journey.

53

Develop training for transport providers which includes strategies for communicating with BSL users.